Hi Jason,

Thank you for your replies and  to solve the problem of your expba report, you can open another case for every case here just solve one problem in Microsoft Online Email Support Service J.

If the xml report files of the extra analysis have been collected , pack them and send to me for the further process please.

Thanks for  choosing Microsoft product and service, nice day!

Best Regards,

Andy Lu

发件人: Jason Li
发送时间: 2010年7月29日 10:20
收件人: Andy Lu
抄送: Philipe Cong (GTSC)
主题: RE: [REG:********] XCON | PRO |Email Support | E14 |Exchange 2003 to 2007 mail is delivered only every 30 minutes.

More information. I can telnet from my exchange 2003 server to exchange 2007 server successfully.

From: Jason Li
Sent: Thursday, July 29, 2010 10:17
To: ‘Andy Lu’
Cc: Philipe Cong
Subject: RE: [REG:********] XCON | PRO |Email Support | E14 |Exchange 2003 to 2007 mail is delivered only every 30 minutes.

Okay, I will follow your steps to run the extra and send the xml file to you. Btw, I also run exbpa (attached). It reports some errors. please let me know what you could find for this mater.

From: Andy Lu
Sent: Thursday, July 29, 2010 10:11
To: Jason Li
Cc: Philipe Cong
Subject: 答复: [REG:********] XCON | PRO |Email Support | E14 |Exchange 2003 to 2007 mail is delivered only every 30 minutes.

Dear Jason,

Thanks for your reply and your problem information update. Referred to your reply, the exchange 2k3 and 2k7 servers are in the same domain. So the steps of using uslookup can be omitted.

The steps of using the extra are as follows:

  1. Open the extra and click the ‘select a task’ on the left panel.
  2. As the problem of yours, choose the ’mail flow troubleshooter ’.
  3. Enter the label of this analysis and choose the symptom ’Messages destined to recipients are delayed or are not received by some recipients’.
  4. Then press the ‘next’ button and fill the boxes on the next page
  5. Press the ‘next’ button to start the analysis and export the report to an xml file then send it to meJ.

 

Looking forward to your next reply, and thanks for your time.

Best Regards,

Andy Lu

发件人: Jason Li 
发送时间: 2010年7月28日 17:57
收件人: Andy Lu
抄送: Philipe Cong (GTSC)
主题: RE: [REG:********] XCON | PRO |Email Support | E14 |Exchange 2003 to 2007 mail is delivered only every 30 minutes.

Hey Andy,

This is internal mail flow from my exchange 2003 server to my exchange 2007 server. Need I still to lookup the MX record??

I will telnet from the server bar to the hub transport server and update you result tomorrow.

How to use the extra? Could you please make your steps more specific. thanks. I see there are lots of task in the extra, which one I need to select.

Regards,

Jason

From: Andy Lu
Sent: Wednesday, July 28, 2010 17:25
To: Jason Li
Subject: RE: [REG:********] XCON | PRO |Email Support | E14 |Exchange 2003 to 2007 mail is delivered only every 30 minutes.

Hello Jason,

Thank you for contacting Microsoft Technical Professional Support. My name is Andy and I will be assisting you with this service request. For your information, the Case ID is ********.

——————

Before we go any further, I’d like to explain some more about web response support service. We will support you via mails and each response is usually within approximately 24 hours (excluding weekends). I will make every effort to closely investigate it with you as quickly as possible. If the technical issue is very urgent and you prefer real-time communication via phone, you can contact our phone service by calling 1-800-936-4900.

——————

Problem:

=======

The messages target to the exchange 2007 server mailboxes cannot be relayed immediately and will be queued by the exchange 2003 server for every 30 minutes.

Exchange server running on Windows Server 2003 OS.

Case Closure:

Once we get the above issue resolved we will consider this incident as resolved and closed.  

To troubleshooting this issue, we need to collect below required information first.

  1. Use the nslookup command on your Exchange 2003 server to resolute the domain name of the Exchange 2007 server, let me know the resolute result by reply this mail.
  2. If there is any problem on using the nslookup command, please do as follows

a)       Open the command prompt and type the command ‘nslookup’ then press the Enter key.

b)      Input server<IP address>, the ‘IP address’ part is the external DNS’s IP address.

c)       Input set q=MX, then press the Enter key.

d)      Input the <domain name>, which is the name of the Exchange 2007 server, then press the Enter key.

e)       Record the result it will present.

  1. If the resolution got a result, use the telnet to send messages to the exchange 2007 server, record the result it will present. Anything unclear about this test, please refer to XFOR: Telnet to Port 25 to Test SMTP Communication:http://support.microsoft.com/default.aspx?scid=kb;EN-US;153119
  2. Use the Exchange Troubleshooting Analyzer(ExTRA)’s mail flow troubleshooter to diagnose the problem, export the result into a xml file and sent it by reply this mail. To download the ExTRA:http://www.microsoft.com/downloads/details.aspx?familyid=4BDC1D6B-DE34-4F1C-AEBA-FED1256CAF9A&displaylang=en

 

Thank you for your time. Have a nice day!

Best Regards,

Andy Lu

Exchange Server Support Engineer

Microsoft Online Email Support Serivce